A friend of mine has a neat strategy that he uses, and I suspect he doesn’t even realise he does this!
David is brilliant at getting people to work for him. He lets people be BETTER THAN HIM.
So maybe he’s visibly struggling to get something done. Without looking like a useless fool, he quietly, professionally allows other people to step in and ‘show him’ how it should be done.
And in doing so, he gets the work done for him!
Neat right? A little sneaky, maybe. But the truth is, the other person almost always feels better about themselves for doing it. They become the expert in this situation, the person showing how it is done. They feel better about themselves for helping someone out and being the knowledgeable dude.
A Better Virtual Assistant
So how can you apply this in YOUR team, with your Virtual Assistant (VA) or with your SEO team or whoever you have working for you?
Now I know that I have done this myself deliberately before now. My pal David is totally master at the subtelty of this. But how can you apply it? The quickest solution?
Ask your VA or your team – “How do you think we could do this better?”
“I’m not sure I’m doing this the best way possible. What do YOU think?”
You’re saying “You might know more than me. Maybe you’re the expert dude here. Here’s your chance to shine”
The more subtle approach is to take a long term view. Let your team know that they are part of a TEAM and that you respect and want their feedback and their input.
Think about this. When you’ve made an input to a team, when you’ve made a suggestion or a comment on a website – how have you felt?
Did you feel more involved in that team or that site? Didn’t you go back to that site and check up later and scan the other comments to see how many people thought your comment was awesome?
What if you could use this strategy to help your VA and your team feel the same way about YOU and your business?
So this is a cool way to build your team stickiness (also called “team cohesion” but I like the “sticky” version”).
Train them that you want and in fact expect their ideas and feedback and improvement suggestions.
As outlined in the Outsourcing Exposed book on Amazon, I strongly suggest having each of your team report to you daily with an End Of Day Summary (see here for details on this EODS)
Part of the End Of Day Summary is to ask for suggestions on improvements. How could this task be done better next time?
This ties in with how you should be systemizing your business, so your next new team member can follow that systems document. I’d recommend looking for Sam Carpenter’s excellent “Work The System” book for more details on this.
(A Systems Document outlines how a certain part of your business is done. Your team use it as a checklist to make sure they are soon all the steps correctly. It can be handed to a new VA as the training they need to get started plus to checklist moving forward)
So you encourage your Virtual Assistant and your team to improve and update the systems documents which outline how a task, process or system should be done.
They improve it and make the system better for the next person who joins your team. And it’s updated for the next time they do that task.
If they know you’re cool with them pitching in with their ideas, then they’re happier to do so, and feel part of the team.
And you get more work done for you!
Its all about getting more done, for less money, in less time, so you don’t have to do it all yourself!
FYI – If you need to get a Virtual Assistant into your business to do the work for you, but you’re not sure about how to do the hiring, you’ve got 2 options…
- Learn how using the tips I give you here and in the Outsourcing Exposed book (available on Amazon)
- Have us do all the hiring work for you to find you the right candidate go you, so you can profitably get more done. Discover how we get you the best people here